Long-Term Care Ombudsman

Ashlee Brooks, Ombudsman
540-551-5635 (Direct Line)
Shenandoah Area Agency on Aging
207 Mosby Lane
Front Royal VA 22630

Ombudsman is a Swedish term meaning “citizen advocate.”

Ombudsmen represent individuals receiving long term care in a nursing home, assisted living facility or through community based services.

Your advocate…

  • To protect and improve the quality of care and the quality of life for those receiving long term care
  • To assist individuals in asserting their rights

Your Educator…

  • To provide education and information To those receiving care and their family members

Your Complaint Counselor…

  • To empower individuals to express their concerns
  • To receive and investigate complaints about nursing homes, assisted living facilities and community based services
  • To identify, investigate and resolve complaints made by or on behalf of, recipients of long term care

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