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Long-Term Care Ombudsman

An advocate for residents of nursing homes and assisted living facilities. The ombudsman provides information about how to find a facility and what to do to get quality care. They are trained to resolve problems. If you want, the ombudsman can assist you with complaints. However, unless you give the ombudsman permission to share your concerns, these matters are kept confidential. Under the federal Older Americans Act, every state is required to have an Ombudsman program that addresses complaints and advocates for improvements in the long-term care system.

  • Resolves complaints made by or for residents of long-term care facilities
  • Educates consumers and long-term care providers about residents’ rights and good care practices
  • Promotes community involvement through volunteer opportunities
  • Provides information to the public on nursing homes and other long-term care facilities and services, residents’ rights and legislative and policy issues
  • Advocates for residents’ rights and quality care in nursing homes, personal care, residential care and other long-term care facilities
  • Promotes the development of citizen organizations, family councils and resident councils
  • Long-Term Care Ombudsman efforts are summarized in the National Ombudsman Reporting System (NORS 2008 data) to include the number of facilities visited, the types of complaints handled and the kinds of complaints filed with ombudsmen
  • Review the revised Nursing Facilities- Phase 2 from 2016 at
  • Includes information about Resident Rights, Food and Nutrition Services, and various medical needs.

If you have long term care concerns or questions about nursing homes or assisted living facilities, contact Suzie Grubb, SAAA’s Ombudsman, at her direct line 540-551-5635 (Monday-Thursday).

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