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Public Information/Education service is the process of informing older persons and the general public about the programs, services, and resources available to elderly persons and their caregivers. Service activity involves a contact with several elderly clients or potential clients (group services). The service may incorporate the development of special information campaigns to inform older people and the general public about issues, problems and benefits important to older people.

Information: The process of informing older persons and the general public of available opportunities, services and resources. This may be done by preparing and distributing agency newsletters, brochures, facts sheets, and resource guides; making presentation to community groups; and preparing and distributing media releases and public service announcements.

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