October celebrates Residents’ Rights in Nursing Homes and Assisted Living Facilities. The theme for this year’s Residents’ Rights Month is “It’s All About Me: My Life, My Care, My Choices”.

Title VI Non-Discrimination

Shenandoah Area Agency on Aging (SAAA) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964.

Any person who believes that he or she has, individually, or as a member of any specific class of persons, been excluded from the participation in, been denied the benefits of, or been otherwise subjected to discrimination under any program or activity for which SAAA provides assistance, and believes the discrimination is based upon race, color, national origin, gender, age, economic status or limited English proficiency has the right to file a formal complaint.

A complaint must be submitted within 180 days of the alleged discriminatory act.  You may file the complaint through email, by phone, or in writing.  It must include the following information:

  • Your name, address, and contact information (i.e., phone number, email address, etc.)
  • How, when, where, and why you believe you were discriminated against.
  • The location, names and contact information of any witnesses.
  • An SAAA Title VI Complaint Form available on our website can be used (not required).

For complainants who may be unable to file a written complaint, verbal information will be accepted by SAAA at 540-551-5705.

To submit a formal complaint or to request additional information on Title VI obligations for SAAA please contact the Title VI Manager as noted below.

Director of Transportation/Title VI Manager
Robert D. Haas
207 Mosby Lane
Front Royal, Virginia 22630
Telephone: (540) 551-5705 – Fax: (540) 636-7810
Email:   r.haas@shenandoahaaa.com

NOTE: As part of Title VI requirements, SAAA is required to maintain a list of locations where our Title VI Notices have been posted or displayed.  This List of Locations, the Complaint Procedures and the SAAA Title VI Plan are readily available upon request.